We respect your rights to privacy and have a legal obligation to abide by the provisions of the Privacy Act 1988 (Cth) (the Act). The rules that an organisation must follow under the Act are known as the Australian Privacy Principles, and cover areas including the collection, use, disclosure, quality and security of personal information. Our Centres, Clinics and Call Centres are also governed by a number of State-specific privacy laws.
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
We may also collect personal information from third parties including:
If you do not provide us with the personal information described above, some or all of the following may happen:
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of service to you.
We collect, hold, use and disclose your personal information for the following purposes:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with all applicable marketing laws, such as the Spam Act 2003 (Cth). If, in your dealings with us, you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be as advised from time to time. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold; however, we will only do so in accordance with our rights and obligations under the Act. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may send us a written request us to amend it, including the basis on which you are requesting the amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you believe that your privacy has been breached, please contact us in accordance with the arrangements set out below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is for the incident or complaint to be dealt with in the first instance by the particular Centre, Clinic or Call Centre at which you received our services. If the issue cannot be resolved at this level, it will be escalated to the relevant Area or State Manager for review and resolution.
In relation to medicals and consultations procured or requested by our overseas clients, we may disclose your personal information to these clients in their countries of operation. We do not otherwise disclose your personal information to overseas recipients. In the event that we would like or are required to do so, we will obtain your consent.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Sonic HealthPlus has a national network of clinics offering both occupational health and general practice medicine. We strive to provide accurate and individualised services to benefit your family, your workforce, and you. For a comprehensive list of our clinic locations, including contact details, please visit the 'locations' page on our website.
We abide by strict government legislations in the delivery of our clinical services. Please find answers below to common questions we get asked about our privacy, feedback, fees and more.
If you have a problem, we would like to hear about it. We take concerns, suggestions and complaints seriously and will deal with any matters that come to us. All complaints will be followed up in writing, if requested.
Complaints can be made on the feedback form on our webiste, or at your local clinic. Doctor and nurse complaints can be reported to the AHPRA. Please refer to the privacy breach section on this page regarding privacy complaints. Please ask your local clinic manager for a feedback form to provide feedback on the services you received within the clinic. Alternatively, you can contact the Sonic HealthPlus Head Office or Health Ombudsman if you wish to remain anonymous.
Results management and privacy
We have a policy to maintain the privacy of personal health information at all times. All health informaiton is available only to the patient and authorised members of our staff. To obtain your results, our nurse will contact you for follow up when required. Our communication policy dictates we wil lnot provide any personal information over the phone, or via electronic communications. We encourage patients to participate in decisions about their health care and advise to speak to one of our doctors for any queries or concerns.
Parking and access
We strive to provide easy access to our clinics for all patients. When possible, each clinic has allocated disabled parking with ramp access. If you require assistance, please contact your local clinci who will be able to assist you on arriving and departing the clinic.
Out of hours
Each clinic has a dedicated after hours service we refer our patients to outside of clinic hours. This information is available at our clinic and through individual clinic flyers - please ask clinic staff for the out of hours contact details as they differ for each clinic.
For all emergencies, please contact 000.
Our fee schedule is standard for consultations. Specific item pricing is displayed at the reception area of your local clinic, this is also available over the phone.
Our standard consultation time is generally 15 minutes, howeve we can provide a longer consultation on request.
Home appointments or an interpreter can be provided when required.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
If you are unable to contact the Centre, Clinic or Call Centre at which you received our services, you may contact us by using the following details:
60 Margaret Street
Sydney NSW 2000
In this document, the terms “we”, “our”, “us” or “IPN Group” mean Independent Practitioner Network Pty Limited, Sonic HealthPlus Pty Ltd, Matrix Skin Cancer Clinics Pty Limited, Allied Medical Group Holdings Pty Ltd, Lonnex & Millennium Management Holdings Pty Limited, Australian Locum Medical Service Pty Limited and each of their related bodies corporate.